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Terms & Conditions

Returns Policy

If you are not completely satisfied with a White Label Fragrances purchase or gift for any reason, We are happy to offer you a refund or an exchange if the product you are returning is in a full resalable condition i.e. unopened and unused, and the return is made within 15 days. You are not required to give us any reason for doing so, however proof of purchase (order number) is required. This excludes personalized items which cannot be returned or exchanged unless faulty. In this case you can either:

Return the item to our warehouse.  You will be required to organize and pay for the return of the items to us. Before doing so, please contact us for a return reference. Return address is:  unit 12, Craft Market Broadhurst, Gaborone Botswana 

Or If you decide to return your product to store then you MUST take your proof of purchase* with you that you received when your order was dispatched. No return can be completed in store without it. Any return to store must be done within 15 days, and the product must be returned unused and unopened.

Please note: If the product is returned, either to store or to Customer Services, in a condition which is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We will not refund gift wrap charges if your product is unwanted or you have changed your mind.

HYGIENE

For reasons of hygiene, any toiletries items which have been opened for any reason may not be returned, unless faulty.

SALE ITEMS

Goods purchased as sale items or special purchase may not be returned or exchanged.

SPECIAL ORDERS

Specially ordered items may not be returned. Purchases and shipping are charged in the nominated currency of the shipping destination.

Payment Policy

Purchases and shipping are charged in the nominated currency of the shipping destination. Payment currencies available on white label Fragrances.com  are BWP, ZAR and  $US Dollars.

For your security, the billing name and address must match the credit card or other method used for payment. White Label fragrances reserves the right to cancel any order that does not comply with this or with our other security criteria. Your card or other method of payment will not be charged until your order is placed.

If your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer.

All orders are placed with White Label fragrances  which is a Botswana  entity, therefore your card issuer or payment method provider may apply other international bank charges. White Label fragrances  has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Contact Us

+267 74 819 129

Shop 16 Riverwalk Mall
Gaborone, Botswana

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